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Your satisfaction is very important to us, and we are glad to answer to any concerns, comments or questions that you may ask and provide support. All support is carried out via e-mail only. We do not have a telephone technical support service at present.We will reply you within 1-2 business days.Please contact us again after 48 hours if you do not receive a response.
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Your feedback is important to us in order to get an idea of how to make our products much better for you. Many features and significant portions of our product's interface have been heavily influenced by comments from users. So if you have a good idea for a new feature, or a better way of doing something, please drop us a note.
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At Earth-Soft we realize that good customer service is the lifeblood of our successful business.Your ideas and suggestions are warmly welcome always.Any questions and inquiries about products, sales, order, license code, registration, upgrade, usage and bug reports etc.
Please Email to:support@earth-soft.com
If you want to join our affiliate program and expect some cooperation, please write to:affiliate@earth-soft.com
- Q:Why is it said that Bluray Ripper is much more than a DVD Ripper?
- A:Based on common ripping functions, a fantastic function of decrypting bluray disks is added to EarthSoft Bluray Ripper. You can rip Blu Ray to avi, Blu Ray DVD to avi and special bluray disks (BD) to all popular video and audio formats at high speed.
- Q:Why is it said that Bluray Copy is much more than a dvd burner?
- A:Based on copying from common DVD disks, Blu ray dvd copy has realized copying blu ray disk (BD) to common blank DVD, which is far more powerful than a DVD burner.
- Q:What are the main differences in function between DVD Clone, DVD Burner and Bluray Copy?
- A:For DVD Clone, it can clone DVD-5 and DVD-9 into DVD-5 and DVD-9, clone one disk in DVD-9 into two disks in DVD-5, and compress DVD-9 into DVD-5. For DVD Burner, besides all the functions that DVD Clone has, it can also copy files from computer to DVDs. For Bluray Copy, it can Copy blu ray DVD to common D5, D9 disks additionally including all the functions that DVD Clone and DVD Burner have.
- Q:Why Bluray Ripper is more expensive than Bluray to AVI Converter?
- A:EarthSoft Bluray Ripper is the complete converter for all the video and audios, capable of converting Blu Ray and DVD to AVI/MPEG/FLV/SWF/MOV/WMV/MKV/3GP/WMA/MP3/WAV/RA, etc., while EarthSoft Bluray to AVI Converter only enables you convert Blu Ray and DVD to AVI formats like AVI-DivX/XVid. The biggest difference between bluray ripper and bluray to avi converter is the output profile, which is why the prices are also different.
- Q:How to transfer blu ray and DVD to Windows Media Player?
- A:Windows Media Player supports AVI/MPEG/MP4/WMV, and if you want to watch blu ray and DVD movies in WMP, please convert Blu Ray and DVD to AVI or other formats supported by WMP first. Download EarthSoft Bluray Ripper, EarthSoft Bluray to AVI Converter or EarthSoft Bluray to WMV Converter to help you.
- Q:What should you do after data loss?
- A:After data loss, please do not try to operate the computer, especially not to write something to the hard drive, otherwise the data will be easily covered. The Data Recovery software will only recover the data which is not covered or rewritten.
- Q:What should you do if your data is lost in C drive?
- A:If the data you have lost was originally at C hard drive, please shut down your computer immediately. The virtual memory and temporary files created when the operating system runs will damage the data, which may cause invalid operation of the recovery software.
- Q:Can anti-virus software help to repair/recover the files?
- A:No, the repeated use of anti-virus software will not help recover/repair your lost files or data, and please be calm down.
- Q:Can I use the recovery function of Windows system after data loss?
- A:No, please don't activate the recovery function of Windows system, the use of which will not help you find the lost files but add some unnecessary obstacles for the later recovery work.
- Q:FAT32 and NTFS
- A:Compared with FAT32, NTFS has the following advantages: the size of the single file which can be saved is larger (larger than 4G); the system stability is higher, which will usually be used for servers. However, FAT32 wins NTFS on CPU processing time.

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