Refund Policy

Earth-soft Refund Policy

Earth-soft promises that we always put customers' interests in the first place. We will try our best to deal with customers' problems in a proper and correct way. If customers' problems are reasonable, we will offer unconditional refund as required. Since our software is the shareware which can be tried before purchase, we strongly recommend our customers to try them before purchase to confirm whether it is the one you need or not, which also protects you from purchasing wrong software. If the refund requirements are not caused by software problems themselves, we won't disburse the refund usually. The refund specifications are as follows:

If you are in one of the following situations, we will offer unconditional refund.

Part One

1. Refund requirements caused by purchase:

Purchase wrong software by mistake and then purchase the correct one from our corporation at once. We will refund the wrong purchase as required.

2. Refund requirements caused by software problems:

If there are serious bugs in our software, which affect customers' normal use, we will perform refund after confirming these problems by our technical team.

If customers purchase wrong software due to the wrong links on the website, we will exchange wrong purchase with the one that can meet your need first. If customer insists on refund, we will perform refund.

Part Two

If you are in one of the following situations, we can't refund you.

1. Refund requirements caused by purchase:

Since we use third party payment platforms to perform the purchase, we can not confirm whether credit cards are used by card holders to purchase. Therefore, we recommend that credit card holders should keep their cards secure to reduce the chance of unauthorized use. If such situations do happen, we won't perform refund usually. If customers insist on refund, we will ask our third party payment platforms to deal with the issues and customers need to provide related proof.

If customers purchase wrong software from our website, and then purchase so-called correct software from other corporations, we won't perform the refund.

2. Refund requirements caused by registration information:

If failed registration of software is caused by customers' incorrect operation, and the registration information has been proven valid, we won't perform the refund if the customer requires it.

3. Refund requirements caused by the system incompatibility

The system compatibility and incompatibility of the software have been clearly described on the website, and we hope you read them carefully. We strongly recommend that you use a free trial version before purchase to confirm the compatibility with your computer. If you submit your refund requirements due to incompatibility with your computer, we will deny your refund.

4. Refund requirements caused by software problems:

Customers want to convert protected files purchased from iTunes or other places, but our software can't meet this need. We won't perform refund if customers require it.

If after reading the liberal introduction on our website or trying the software before purchase, the customer thinks that the software can meet his needs and has purchased it, and then found that the software can't meet his needs, we won't perform a refund if the customer requests it.

In cases where customers purchase incorrect software which can't be supported by his computer operating system, such as Mac users purchasing Windows version software, if we have similar software for the correct OS, we will exchange the software for customers. If we don't have any, we are sorry, the refund will be denied.

5. Refund requirements are made long after the purchase:

We will perform a refund to customers if the refund requirements are reasonable within 1 month after purchase through our third party payment platforms. Please confirm with us that the initial refund request is submitted within one month after purchase.